FAQ
What is Concierge Mental Health Care?
Concierge mental health care is a personalized, premium approach to therapy that offers enhanced access, flexibility, and individualized services beyond traditional therapy models. This model prioritizes direct, ongoing support tailored to each client’s unique needs, often integrating advanced therapeutic modalities, wellness services, and a higher level of provider availability.
Who Can Benefit from Concierge Mental Health Care?
This approach is particularly well-suited for individuals who:
- Lead demanding lifestyles – individuals who require who flexible appointment times that fit into their demanding lives.
- Value privacy and exclusivity – Those who prefer therapy outside the traditional insurance-based system for confidentiality reasons.
- Need comprehensive, ongoing support – Individuals experiencing high-stress careers, complex trauma, or transitional life changes.
- Travel frequently or require in-home services – People who need virtual, travel-based, or concierge-level in-person therapy.
- Desire a highly personalized approach – Clients who seek a more intensive, immersive experience with direct access to their provider beyond standard office hours.
Why Consider Concierge Mental Health Care?
Concierge mental health care is a great fit for those seeking an elevated, bespoke therapeutic experience that prioritizes access, flexibility, and a deeply tailored approach. Concierge services provide:
- Tailored, Comprehensive Treatment – Services often integrate multiple therapeutic modalities (EMDR, DBT, Polyvagal Therapy, etc.), along with wellness-focused interventions.
- Confidentiality & Discretion – Private-pay structure ensures treatment stays off insurance records, making it ideal for professionals or individuals who value privacy.
- Flexibility & Convenience – Services may be provided on-site, at home, virtually, or even while traveling, adapting to your lifestyle needs. However, the availability of these services is contingent on legal and licensure regulations governing the practice of psychotherapy across state and international borders.
- High Level of Support – Compared to traditional therapy, concierge care offers a more immersive therapeutic process, ensuring clients receive the level of attention they need.
What Concierge Mental Health Care Is Not
While concierge mental health care offers a unique and personalized approach to therapy, it’s important to clarify what it does not include:
- Not an Emergency or Crisis Service – Concierge care is not a substitute for crisis intervention or emergency psychiatric care. If someone is experiencing a mental health crisis, immediate support from emergency services or crisis hotlines is necessary.
- Not a Replacement for Medical or Psychiatric Care – While concierge mental health providers may collaborate with psychiatrists or medical professionals, this model does not replace necessary medical treatment, medication management, or inpatient care for severe psychiatric conditions.
- Not a One-Size-Fits-All Model – Traditional weekly therapy may work well for many people, and concierge care is not meant to imply that standard therapy is ineffective. Instead, it is an alternative for those who require greater flexibility, discretion, or a more immersive approach.
- Not Covered by Insurance – Most concierge mental health services operate outside of the insurance system, meaning clients pay privately. This allows for increased privacy, customization, and flexibility in care but requires an investment in treatment.
Do you work with in-network insurance?
Rebecca Nelson Psychotherapy does not currently accept insurance to help us offer you a VIP level of care. We feel this allows us to fully consider your individual needs and offer tailored therapeutic services instead of your care being dictated by insurance. This also helps us maintain greater privacy & protection over your information.
Some clients are still able to receive reimbursement for our fees. Post-payment to us, we can provide a monthly insurance-acceptable statement to submit to your carrier. Please get in touch with your carrier to determine if you are eligible to receive reimbursement for out-of-network services or able to apply it towards your out-of-network deductible.
Our practice accepts payment in the form of credit or debit card. Contact us today to inquire about our specific fees and to schedule an appointment.
What is your cancellation policy?
All cancellations must be made 48 business hours prior to a scheduled appointment. Cancellations made after this time are subject to the full appointment fee.
Do you offer telehealth services?
Yes, in the post-Covid world, we have vast experience providing telehealth services and adapting current therapeutic modalities to be delivered via telehealth platform.
Where do you provide services?
Rebecca is fully licensed in and provides in person and remote counseling to clients located in Florida, New York, New Jersey, Arkansas and Texas. She is licensed for telehealth in South Carolina. Rebecca is an internationally certified life coach and can provide coaching services to clients around the world.
What payment methods are accepted?
Credit or debit cards are accepted forms of payment. You card will be billed at the end of the day of service for your appointment.